Legitswim LLC Policies
Weekly swim lessons are critical to making progress in the pool. We know that schedules may vary from time to time, but we have a strict no refund policy.
Please note that our policies are in place to promote consistency for the instructor and student. Should you have any questions, please contact us via phone.
Attendance Policy:
All sales are non-refundable; due to consistent costs for staff and programs regardless of client attendance. We value your commitment to swim training and your participation is crucial to its success. On swim days, clients can expect to receive an email, requesting your response. We ask that all clients confirm or deny attendance by responding to the email with a Y or N. Failure to confirm attendance via email prior to our scheduled start time could result in the cancellation of the scheduled session. If you choose to deny your attendance, a make-up lesson may not be offered. Please contact us via email, at least 24 hours ahead of the session time to request a make-up session. We appreciate your cooperation.
Private + Semi-private Sessions: Private and semi-private swim training plans typically offer one makeup session in case a scheduled session is missed. However, it's encouraged for participants to attend sessions as scheduled whenever possible to maintain consistency and progress in their training. This makeup session allowance provides flexibility for unforeseen circumstances while still emphasizing the importance of adhering to the agreed-upon schedule. Please contact us via email, at least 24 hours ahead of the session time to request a make-up session.
Small Group Clinics: Our small group swim clinics adhere to a strict schedule, starting and ending promptly for three consecutive weeks. We kindly request all participants arrive 5 minutes early to change into swim attire and check-in. Attendance for three consecutive weeks is required to maintain progress. Missing even one class could impact development, so we encourage participants to plan ahead and schedule accordingly to maximize the benefits of their lessons.
Cancellation Policy
If a swim session is canceled by the instructor, all purchases will be honored for the next make-up session or rain-date(outdoor pool season only). Please contact us via email, at least 24 hours ahead of the session time to request a make-up session. Failure to do so may result in the loss of a session. Please note, that participants should not cancel more than (2) sessions within a 30-day period. Missing (2) sessions puts your registration at risk for cancellation. If your registration is cancelled, remaining appointments are forfeited.
Pool Deck Policy:
To ensure a safe and enjoyable environment, we kindly request that all participants,
parents and/or guardians on the pool deck wear swim attire and deck shoes. If not dressed appropriately, we ask that you remain seated. Additionally, any swimming before or after scheduled training sessions must be supervised by an accompanying adult in the water. Your cooperation in adhering to these policies is greatly appreciated. Should you have any questions or concerns, please feel free to call or email us. We are here to assist in ensuring a positive experience for all.